1. What makes UKO Pet Shop different from other pet stores?
At UKO Pet Shop, we focus on quality, care, and the joy pets bring to our lives. We aim to provide a seamless shopping experience while supporting the health and happiness of your beloved pets.

2. Do you offer support if I’m unsure about what I need for my pet?
Absolutely! Our team is here to guide you and answer any questions you have about pet care. Just reach out via our contact page or email—we love helping pet parents.

3. Can I track my order once it’s placed?
Yes! Every order comes with a tracking number, so you can easily monitor your shipment from our store to your door.

4. How do I know my order is safe and secure?
We use trusted payment gateways and secure packaging to ensure your order reaches you safely and intact. Your satisfaction is our top priority.

5. Do you offer international shipping?
Currently, UKO Pet Shop ships within the UK. We’re working on expanding internationally, so stay tuned for updates!

6. What if I receive a damaged or incorrect item?
If this happens, please contact us immediately. We’ll arrange a replacement or refund quickly, because your experience matters to us.

7. Can I change or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. After this window, the order may already be in process, so contact us as soon as possible.

8. Do you have a loyalty program or special offers?
Yes! We love rewarding our customers and their pets. Sign up for our newsletter to receive exclusive offers, updates, and tips for pet care.