At UKO Pet Shop, we’re dedicated to getting your orders to you safely and reliably.

Processing Time: Orders are usually processed within 1–2 business days.

Delivery Time: Standard delivery typically takes 7–12 business days. During peak seasons, such as holidays, deliveries may take a little longer due to higher shipping volumes. We appreciate your patience and understanding.

Shipping Costs: Shipping costs are calculated at checkout. Occasionally, we offer promotions with free shipping—check our site for updates.

Tracking: Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us right away. We’ll make it right with a replacement or refund.

Disclaimer: While we do our best to ensure timely delivery, some delays may occur due to high demand or carrier issues, especially during holiday periods. We thank you for your understanding and assure you that your pet’s happiness is worth the wait!